Frequently asked questions

millio is a booking service for visitors to South Korea. You can book the hair salons, nail salons, skin care studios (non-medical), waxing studios, lash and brow studios, hanbok rentals, eyewear shops, enzyme baths, saunas and jjimjilbang and private body scrub studios that locals go to, in English, Japanese or Chinese. millio handles the conversation with the place in Korean. 50 of our 62 places also take bookings on Naver, the booking app Koreans use. Ask us anything in English, Japanese or Chinese, and we reply in the same language.

No. To send a booking request, you sign in with Google or with a code we email you, which creates your free millio account. There is no ID check and nothing to install. It all works in a regular browser. To view or cancel an existing booking, use the link in your confirmation email. You do not need to sign in.

Pick a place and a service, then send up to three preferred times. The place confirms one of them. Only after that do you pay online, and then you receive a confirmation email. Nothing is charged until the place confirms a time. At some places — the ones millio books on your behalf — you send the request with a Confirm faster card hold instead, and we charge the held amount only when the place confirms a time. Places usually confirm within about 1 hour during Korean business hours. We will email you, so check your inbox and spam folder. After the place confirms, you have 3 hours to pay. After that, the request expires.

You pay the place's own price for the service at the place, plus a millio booking fee of ₩9,900 per person, paid online after the place confirms. Some places also ask for a deposit, paid online at the same time and deducted from the price at the place. A few take the full price up front. Every price is shown on the place's millio page before you send a request.

No. Only the deposit comes off the service price. At the place, you pay the rest of the price: the service price minus the deposit. The millio booking fee pays for arranging your booking and is separate. Check the breakdown before you send your request. The total can change if you add services at the place.

After the place confirms your time, you pay online with PayPal or an international card. We keep the confirmed time for you for 3 hours while you complete payment. At some places (Confirm faster), there is no payment window. You approve a card hold in PayPal when you send the request, and we charge the held amount when the place confirms a time.

Confirm faster is how you book at some places — the ones millio books on your behalf. The ordinary request (“Ask if your times are available”) appears there only if the card hold can't be used. You approve a card hold in PayPal when you send the request, and your request is sent once the hold is placed. This is a hold, not a charge. If the place confirms one of your times, you accept a time it suggests, or you agree on another time with us, we charge the held amount and the booking is confirmed. There is no payment window to miss. If no time works, the request expires, or you cancel before it is confirmed, we release the hold. You pay nothing.

Approving the hold does not charge you. Your bank or card app may show it as “pending”. When we release a hold, the “pending” entry can take a few days to disappear, depending on your bank. If the charge is declined when the place confirms, you have not been charged. We release the hold and email you a payment link as usual, with 3 hours to pay. Once we have charged the amount, the cancellation and refund policy applies.

You can cancel from the link in your confirmation email. Cancel by 5:00 PM Korea time on the day before your appointment and we refund any deposit you paid to the place in full. The millio booking fee is not refunded. After that deadline there is no refund. If the place cannot confirm a time, you pay nothing. If a place cancels a booking you have already paid for, we refund your deposit in cash. The booking fee is not refunded if the place had confirmed the booking.

The earliest date you can book is 2 days from today. We recommend booking at least 7 days ahead, because the best times at popular places fill up first.

millio handles the booking in your language. You can attach reference photos, links and notes in advance, and millio passes them to the place in Korean. Once you are there, language ability varies from place to place, so notes sent ahead are the most reliable way to get what you want.

Places are listed in Seoul, Busan and Incheon today, with more cities added as places join. Current categories include hair salons, nail salons, non-medical skin care, waxing, lash and brow studios, hanbok rental, eyewear shops, enzyme baths, saunas and jjimjilbang and private body scrub. If what you want isn't listed yet, you can send a custom request through the chat on the site.

No. millio does not book plastic surgery or other medical care. Those need a licensed clinic. If you have a dermatology request, send it through the chat. We review those separately before confirming what we can help with.

If the place cannot do your times, it suggests other times, and you can accept one from your email at no extra cost. To change a confirmed appointment yourself, cancel before the refund deadline and book again.

Yes, for free. Message us in the chat on the site in English, Japanese or Chinese, and we reply in the same language. If you'd rather we choose for you, we can pick up to 2 places that fit what you like for a US$19.99 research fee, non-refundable once paid.

Yes. A free millio account includes a Korean travel phrasebook as a PDF, in English, Japanese, Traditional Chinese or Simplified Chinese: phrases for salons, taxis, eating out and emergencies, plus large-type pages you can show to staff. Sign in and download it from your account page.

Your Trip page is free with a millio account: lay out each day of your stay yourself, and your bookings appear on the right day. “Plan my trip” builds a day-by-day plan for you. After you sign up, your first plan is free, and each new plan after that costs US$4.99. You see the price before you pay. Once a plan is unlocked it can’t be refunded, but a duplicate or mistaken charge is. You pay a booking fee only when you book a place.

Hotels, sights, meals, transport and anything else, each with a date and, if you know it, a time. Search for a place to add its address and map position. Your millio bookings appear on the same day, and the places you pick show up on that day's map. Your plans are private to you. We delete them 30 days after the last day of the trip.

Yes. When you search for a place in the trip planner, each result shows three things. The Korean name is the one on signs and the one you tell a taxi driver. Next to it are the English name and how the Korean name is pronounced.