Refund & Cancellation Policy

1. Cancellation & refund amounts

Before you pay, nothing is charged. A request you have sent, or a time the salon has confirmed but you have not paid for yet, can be withdrawn at any time at no cost — and if you do not pay within the hold period, it is released automatically.

After you have paid online, the refund depends on how the salon works with millio. Some salons manage their own bookings on millio; for others, millio makes the reservation at the salon on your behalf. Your booking page tells you which one applies, and when you cancel, the exact refund amount is shown before you confirm.

If you cancel — salons that manage their own bookings on millio:

• More than 24 hours before your appointment — 50% of the amount you paid online (deposit + booking fee) is refunded.
• Within 24 hours of your appointment, or no-show — the amount you paid online is non-refundable.

If you cancel — salons where millio books on your behalf:

• While millio has not yet secured your slot at the salon — the full amount you paid online is refunded.
• Once millio has secured your slot — the booking service has been performed and the amount you paid online is non-refundable, however far away the appointment is. The 24-hour rule above does not apply to these bookings.

If the salon cancels, or millio cannot secure your booking — you do not lose money:

• A salon that manages its own bookings on millio cancels — 100% of the amount you paid online is refunded in cash.
• A salon millio books on your behalf cancels — your deposit is refunded in cash, and millio makes good the booking fee separately. Email us and we confirm the amount and how you receive it.
• The same, where the booking had no deposit — 100% of the amount you paid online is refunded in cash.
• millio cannot secure a booking for you at all — 100% of the amount you paid online is refunded in cash.

The non-refundable portion is retained by millio to cover the reserved time slot that was held for you and non-recoverable payment-processing and refund fees. The treatment balance you pay at the salon is not part of this policy.

2. How to cancel

Open the booking management link in your confirmation email and tap Cancel. The refund amount is shown before you confirm.

Lost the link? Request it again at millio.co/find-booking using the email you booked with.

3. How refunds are returned

Refunds go back to your original payment method (PayPal, or the card you paid with). Every refund is checked by a member of the millio team before it is sent, and then, depending on the payment provider and your bank, it typically takes a further 3–10 business days to appear.

Amounts charged in USD are refunded in USD; your card issuer's exchange rate on the refund date may differ slightly from the day you paid.

4. Changes to your booking

While your request is still waiting for the salon, nothing has been charged and you can withdraw it for free at any time from your booking management page, then book again with different times. If the salon offers alternative times instead, you choose one of them there. Once you have paid and the booking is confirmed, the time can no longer be changed, because the salon has already set it aside; cancel instead, and section 1 applies.

If the salon cannot accommodate any of the times you offer, we stop asking. If you had already paid, you are refunded in full; if you had not paid yet, nothing was ever charged.

5. Questions

Email support@millio.co and include your booking reference. We reply within 1 business day.

한국어 안내 (Korean)

밀리오(운영: 주식회사 핀노마드)는 방한 외국인 고객이 국내 뷰티 매장(미용실·네일·에스테틱 등 비의료)을 예약하며 예약금과 밀리오 예약 수수료를 선결제하는 플랫폼입니다. 잔금은 시술 당일 매장에서 결제합니다.

환불 기준은 매장이 밀리오와 어떤 방식으로 일하는지에 따라 다릅니다. 매장이 밀리오 콘솔에서 직접 예약을 관리하는 경우(제휴)와, 밀리오가 손님을 대신해 매장에 예약을 넣는 경우(대행)입니다.

결제 전에는 청구가 없습니다. 요청만 한 예약, 매장이 확정했으나 아직 결제하지 않은 예약은 언제든 무료로 철회할 수 있습니다.

손님이 취소하는 경우 (온라인 결제 후)

• 제휴 매장 · 예약 24시간 전까지 취소: 온라인 결제액(예약금＋예약 수수료)의 50% 환불
• 제휴 매장 · 예약 24시간 이내 취소 또는 노쇼: 환불 없음
• 대행 매장 · 밀리오가 아직 자리를 잡기 전: 온라인 결제액 전액 환불
• 대행 매장 · 밀리오가 자리를 잡은 뒤: 환불 없음 (대행 용역이 이미 이행되어 위 24시간 기준이 적용되지 않습니다)

매장 사정으로 취소되거나 밀리오가 자리를 잡지 못한 경우

• 제휴 매장이 취소한 경우: 온라인 결제액 전액 현금 환불
• 대행 매장이 취소한 경우: 예약금은 현금으로 환불하며, 예약 수수료 상당액은 밀리오가 별도로 보전합니다(금액과 지급 방법은 취소 처리 시 개별 안내).
• 대행 매장이 취소했고 예약금이 없는 건: 온라인 결제액 전액 현금 환불
• 밀리오가 자리를 잡지 못한 경우: 온라인 결제액 전액 현금 환불

환불은 결제한 수단으로 취소 처리되며, 운영자 확인 후 실행되어 결제사 사정에 따라 영업일 기준 3~10일이 소요될 수 있습니다. 매장에서 결제하는 시술 잔금은 이 정책의 대상이 아닙니다.

문의: support@millio.co